Privacy Policy

Lemprep is an AI-powered sales preparation platform that helps users create research briefings, call summaries, and prospect intelligence with minimal manual effort. Our service requires access to certain information to operate effectively and provide accurate outputs. This policy outlines the types of data we collect, the reasons we collect it, how we process it, and the rights you have regarding your data.

We follow applicable data protection laws, including UK GDPR, EU GDPR (where applicable), and other privacy regulations depending on the region in which you access the Platform.

2. Information We Collect

We collect information to provide the service, improve performance, maintain security, and ensure a reliable user experience. We collect data in the following categories:

2.1 Personal Information You Provide

When you register or use the Platform, you may provide information including:

• Name
  
  
• Email address
  
  
• Password or authentication credentials
  
  
• Payment information (processed securely by third-party providers)
  
  
• Business name or job role
  
  
• Any text, notes, or data you voluntarily upload for use in generating AI reports
  
  
• Customer support messages and communication logs
  
  

We do not collect sensitive personal information unless you explicitly choose to include it in the content you upload.

2.2 Automatically Collected Information

When you use Lemprep, we automatically collect certain technical and usage information, such as:

• IP address
  
  
• Browser type and version
  
  
• Device type and operating system
  
  
• Interactions with the Platform (clicks, navigation, usage patterns)
  
  
• Access timestamps
  
  
• Referring URLs
  
  
• Error logs and performance metrics
  
  

This helps us diagnose issues, improve usability, and deliver a smoother experience.

2.3 AI Processing Data

To create briefings, summaries, or insights, the Platform processes:

• Provided names and companies
  
  
• Uploaded text or meeting notes
  
  
• URLs you submit for analysis
  
  
• Prospect or account information entered manually
  
  

This content is processed solely to generate your requested output and is not used to train external AI models.

3. How We Use Your Information

We use your data responsibly and only for purposes that align with providing, improving, and protecting Lemprep.

3.1 To Provide the Platform

We use your data to:

• Generate AI sales briefings and summaries
  
  
• Personalise your experience
  
  
• Maintain account records
  
  
• Provide customer support
  
  
• Deliver notifications, updates, or relevant messages
  
  

3.2 To Improve the Platform

Usage data helps us:

• Identify bugs or performance issues
  
  
• Improve features and functionality
  
  
• Analyse trends to optimise the user experience
  
  
• Expand our product capabilities
  
  

3.3 For Security and Fraud Prevention

We may use information to:

• Detect suspicious behaviour
  
  
• Protect user accounts
  
  
• Prevent misuse of the Platform
  
  
• Comply with security audits and legal requirements
  
  

3.4 For Billing and Transactions

If you subscribe to a paid plan, payment information is processed via a secure third-party provider. Lemprep does not store your full payment details on our servers.

3.5 Communication

We may contact you to:

• Provide service updates
  
  
• Respond to support requests
  
  
• Share product improvements or important changes
  
  
• Send optional newsletters or educational content (only if you opt in)
  
  

You can opt out of non-essential communication anytime.

4. Legal Basis for Processing (GDPR Compliance)

For users located in the UK, EU, or regions governed by GDPR, we process your information under the following legal bases:

• Contractual necessity: To provide the service you signed up for.
  
  
• Legitimate interest: To improve and secure the Platform.
  
  
• Consent: For optional features like marketing emails or cookies.
  
  
• Legal obligation: When required to comply with applicable laws.
  
  

5. Data Sharing and Third-Party Services

We treat your data with care and do not sell it to third parties. However, we use certain third-party providers who help us operate the Platform. These may include:

• Payment processors
  
  
• Cloud hosting providers
  
  
• Analytics tools
  
  
• Email or messaging service providers
  
  
• Security and monitoring services
  
  

We ensure these partners follow strict privacy and data protection standards. Data is shared only when necessary to deliver the service or meet legal obligations.

Lemprep does not share or sell personal data to advertisers or external marketing platforms.

6. AI Model Usage and Data Handling

When you enter content into Lemprep, it may be processed through secure AI engines to generate output. We follow these principles:

• Your data is used only to fulfil your request.
  
  
• We do not use your inputs to train external AI models.
  
  
• Inputs and outputs are stored only to support product functionality (e.g., your report history).
  
  
• You may delete your history or account at any time.
  
  

We prioritise confidentiality and ensure that your private material stays private.

7. Cookies and Tracking Technology

We use cookies to make the Platform work smoothly and securely. Cookies may:

• Keep you logged in
  
  
• Measure performance
  
  
• Track errors
  
  
• Personalise your experience
  
  
• Help us understand usage patterns
  
  

Types of cookies include:

• Essential cookies (required for functionality)
  
  
• Performance cookies (analytics)
  
  
• Preference cookies (save your settings)
  
  

You can manage or disable cookies through your browser settings. Some features may not function correctly without essential cookies.

8. Data Storage and Retention

We retain your information only for as long as necessary to provide the service or meet legal obligations.

8.1 Retention Periods

• Account information is kept until you delete your account.
  
  
• AI briefings and summaries remain accessible to you unless manually deleted.
  
  
• Technical logs are stored briefly for security and performance monitoring.
  
  
• Payment records are retained for required financial compliance periods.
  
  

When data is no longer needed, we securely delete or anonymise it.

9. International Data Transfers

Your data may be processed in regions outside your home country, depending on our service providers. We ensure that all transfers comply with the required legal protections, including:

• Standard Contractual Clauses (SCCs)
  
  
• UK GDPR and EU GDPR standards
  
  
• Equivalent safeguards for other regions
  
  

We aim to ensure your data receives the same level of protection regardless of location.

10. Data Security

We implement multiple layers of security to protect your data, including:

• Encrypted connections (HTTPS)
  
  
• Server-side data encryption
  
  
• Access control and authentication
  
  
• Firewall protection
  
  
• Monitoring and security audits
  
  

While no system is completely immune to breaches, we work continuously to maintain high security standards and respond quickly to any issues.

11. Your Rights

Depending on your region, you may have the following rights:

11.1 Access

You can request a copy of the data we hold about you.

11.2 Correction

You may correct inaccurate or outdated information.

11.3 Deletion

You can request that we delete your personal data.

11.4 Restriction

You may limit how your data is processed.

11.5 Portability

You can request a machine-readable export of your data.

11.6 Objection

You may object to certain forms of processing, such as marketing emails.

11.7 Consent Withdrawal

You can withdraw consent for optional features at any time.

To exercise any rights, you can contact us using the details at the end of this document.

12. Children’s Privacy

Lemprep is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we discover that a child has provided personal information, we will delete it promptly.

13. Links to Third-Party Websites

Our Platform may include links to external websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before sharing any personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• New features or service updates
  
  
• Changes in legal requirements
  
  
• Adjustments to data practices
  
  

Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Platform after an update indicates acceptance of the changes.

15. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you can contact us at:

Email: support@Lemprep.com
Address: London, United Kingdom
Subject Line: “Privacy Policy Inquiry”

We aim to respond to all requests promptly.