Help & Support

This Help & Support page is designed to give you everything you need to get started with Lemprep confidently, troubleshoot issues quickly, and understand how to use the platform to its full potential. Whether you are a first-time user looking for guidance, an experienced professional wanting to refine your workflow, or a team preparing to adopt Lemprep more broadly, this page provides clarity, assistance, and a simple pathway to answers.

Quick Start Guide: Begin Using Lemprep in Five Steps

The following five-step process guides you through your first interaction with the platform. Each step is explained in detail so your onboarding experience feels smooth, organised, and predictable.

Step 1: Create Your Account

To begin using Lemprep, create an account with your email address. The process is simple and takes less than a minute. We do not require a credit card during the free trial, allowing you to explore the platform freely.
Once your account is created, you will be taken to your dashboard where you can immediately start adding prospects and generating briefings. You can always update your profile, password, or notification settings through your account settings panel.

Step 2: Add a Prospect or Company

Adding a prospect is the entry point for creating your first briefing. You can input:

  • A full name
  • A company name
  • A LinkedIn URL
  • Notes or context about an upcoming meeting
  • An uploaded transcript or call summary (optional)

The more information you provide, the more tailored and insightful your briefing becomes. However, Lemprep is designed to work even with minimal inputs, even as little as a name and company.

Step 3: Choose Your Report Type

Lemprep offers different report depths to match your preparation style. You can choose between:

  • Standard Briefings: Quick, essential, and ideal for rapid preparation.
  • Deep-Dive Briefings: Rich with company intelligence, role insights, industry context, talk tracks, risk flags, and expansion cues.

Selecting the report depth ensures the output aligns with your specific goals, whether you need a sharp snapshot or a full strategic breakdown before a call.

Step 4: Generate Your Briefing

Once your input is ready, click to generate your briefing. Lemprep processes your information, collects verified public data, and compiles it into an organised, structured document.
Most reports are ready within minutes.
The system focuses on accuracy, clarity, and relevance, avoiding noise or filler that slows down preparation. As soon as your briefing is complete, it appears in your dashboard for review.

Step 5: Save, Export, or Share Your Work

After reviewing your briefing, you can:

  • Download it as a PDF
  • Export it as a DOCX
  • Copy sections for internal notes
  • Share it with team members
  • Save it to your dashboard for later reference
  • Delete it immediately
  • Enable auto-delete if you prefer stricter privacy controls

These options allow you to use Lemprep not just as a research tool but as a full workflow companion.

A 60-Second Quick Help Video

For users who prefer visual guidance, we provide a short, structured 60-second video that walks through the essentials. It covers:

  • Adding a new prospect
  • Selecting report type
  • Generating your briefing
  • Navigating your dashboard
  • Exporting or saving your report

This quick video is ideal for first-time users or for internal onboarding if you are introducing Lemprep to your team.

[Insert 60-second video placeholder here]

In-Depth Guidance for New Users

To help you get the most from Lemprep, the sections below provide expanded support around common user actions.

Adding Accurate Prospect Inputs

Prospect inputs drive the quality of the output. While Lemprep can work from minimal data, you can enhance your briefings by including:

  • Accurate spelling of names
  • The correct company website
  • A LinkedIn URL where possible
  • Context for the upcoming call (e.g., demo, discovery, renewal)
  • Any relevant meeting notes

These optional additions refine the output and produce a more personalised, context-aware briefing.

Using Meeting Notes or Transcripts

If you upload meeting notes or transcripts, Lemprep integrates the content into call summaries and follow-up suggestions. This helps reduce administrative work, ensures consistent record keeping, and improves alignment between team members.

Choosing Report Depth Wisely

Standard briefings are ideal for quick preparation.
Deep-dive briefings are suited for:

  • Enterprise accounts
  • Strategic meetings
  • High-value deals
  • Renewal and expansion conversations
  • Team coaching sessions
  • Internal sales reviews

By picking the right depth, you avoid cognitive overload while still preparing thoroughly.

Exporting and Sharing

Exports are clear and formatted for professional use. PDF exports are ideal for managers, presentations, or pre-call sharing. DOCX exports allow editing or integration into internal documents.

If you’re working in a sales organisation, exporting briefings into your CRM manually ensures your preparation sits alongside your pipeline for visibility.

Frequently asked questions

The FAQs below address the most frequent user queries. These summaries help you troubleshoot quickly without needing to contact support.

The free trial offers a limited number of briefings so you can evaluate the platform without restrictions on core features. Once you reach the limit, you can upgrade to continue generating reports without interruption.

A name and company are usually sufficient. Adding a LinkedIn profile, notes, or call context helps create deeper, more customised briefings.

Most briefings are produced within a few minutes. Deep-dive briefings may take slightly longer due to the volume of analysis included.

No. Your data stays only as long as you want it. You may delete any report manually, and users can enable auto-delete to remove content after 24 hours.

No. Inputs, outputs, and account data are never used to train external AI models.

Try again after checking your input formatting. If the issue persists, contact support with the prospect name and upload details for quick assistance.

Yes. Although subscriptions are currently individual, many teams use it collectively. Team accounts and collaborative features are being developed.

Yes. You can export in PDF for fixed formatting or DOCX for editing.

Occasionally, public data sources may update more slowly. Regenerating the briefing usually resolves the issue.

Yes. We follow strict data retention rules, encryption standards, and GDPR-aligned privacy controls.

Troubleshooting Guide

This section provides targeted assistance for the most common issues users may encounter.

If Your Report Fails to Generate

  • Check your internet connection
  • Verify the input formatting
  • Ensure the LinkedIn link or website URL is valid
  • Try generating a Standard report instead of Deep-Dive
  • Clear your browser cache

If the problem continues, contact support with a screenshot or the text you attempted to process.

 

If You Can’t Log In

  • Reset your password
  • Confirm your email spelling
  • Ensure your browser allows cookies
  • Try a private browsing window

If none of the above works, email support for account assistance.

 

If Exports Aren’t Working

  • Refresh your page
  • Confirm your pop-up settings
  • Try exporting in the alternate format (PDF or DOCX)
  • Attempt on another browser

Send the report ID to support for quick diagnosis if the issue persists.

 

Contact Support

If you need help with anything not covered in this guide, our support team is available and ready to assist.

Email: support@Lemprep.com
We aim to respond quickly and provide a clear explanation for every issue raised.

When contacting support, please include:

  • Your account email
  • A description of the issue
  • The report name or ID
  • Any relevant screenshots or error messages

This helps our team resolve your issue faster and more accurately.

 

Platform Status

To ensure transparency, we provide access to a Status Page that tracks:

  • System performance
  • Outages
  • Maintenance windows
  • Feature-level uptime metrics
  • Recent service incidents

Checking the status page helps you quickly determine whether an issue is platform-wide or account-specific.

 

Additional Help Resources

We are continuously building a library of support materials to help users get the most out of Lemprep, including:

  • Video tutorials
  • Step-by-step walkthroughs
  • Onboarding guides
  • Use-case examples by industry
  • Best practice checklists
  • Troubleshooting videos
  • Product update notes

If you would like training resources for your team or a custom onboarding guide, you can request one through our support team.

 

Getting the Most from Lemprep

To help you build strong habits and streamline your workflow, here are a few recommendations:

Use Lemprep Before Every Call

Even a quick briefing dramatically improves confidence and preparation quality.

 

Save Your Reports for Reference

Unless auto-delete is enabled, your reports become a library of prepared insights.

 

Integrate Your Process

Add exports to your CRM or internal notes for consistent team visibility.

 

Use Deep-Dive Reports for High-Value Meetings

These briefings increase preparedness for strategic sales calls, QBRs, renewals, and large prospect opportunities.

 

Share Reports Internally

Teams benefit when everyone operates from the same context and talking points.

 

Need More Help?

Support is always available. Whether you have a technical question, need account assistance, or want guidance on using Lemprep more effectively, we’re here to help.

Email: support@Lemprep.com
Subject Line Recommended: “Support Request”

Submit a Support Request

Once submitted, you’ll receive confirmation and follow-up from our team.